Have a question? We’re always happy to help!
Please find information and answers to frequently asked questions below. But please don’t hesitate to reach out if you need anything else. We’re here to make your experience easy, helpful, and enjoyable.
Location and Hours
Main Warehouse Information
Our main warehouse is located at: 3556 Tom Austin Hwy, Suite 5, Springfield, TN, 37172
Hours: 7:30 am - 4:00 pm | Monday-Friday (Closed Saturday & Sunday)
Vendor Partners
At Choice Fabrics, our Vendor Partners help us offer a wider variety of products. Items that ship directly from one of our partners will be clearly marked on the product page as “Direct Ship” items.
How to shop
Why can't I see your prices?
You will need to create an account here and login to see our prices.
I have a store and want to shop wholesale, how do I do that?
Great! If you are a verifiable business, retailer, wholesaler, manufacturer, or other distributor, you will need to complete and sign a Wholesale Agreement and Blanket Certificate of Resale (or Certificate of Exemption).
We are also required to obtain a copy of your State Department of Revenue Sales and Use Tax Certificate or Exemption Certificate. We are unable to process orders without a completed and signed Wholesale Agreement on file.
I do not have a store, but I want to shop in bulk, how do I do that?
We have just the program for you! Click here to learn about our Wholesale Club Subscription!
Minimums
Is there a minimum order amount?
There is a $120 minimum order amount.
What is Direct Ship?
Direct Ship (DS) items are products that ship directly from one of our trusted vendor partners instead of from our warehouse.
These items are clearly marked on the product page.
Shipping times and packaging may vary.
Is there a minimum DS quantity?
Minimums vary by vendor and range from 2–5 skus. If your order does not meet a vendor's minimum, your cart will automatically notify you and prompt you to adjust your quantities.
Orders
What payment methods do you accept?
We accept all major credit cards.
Are items in my cart held or reserved?
No, inventory can change quickly, and items placed in your cart are not held or reserved. Orders are fulfilled in the order they are received, so we recommend checking out as soon as possible if there’s something you love.
I ordered an item, but it was not included in my shipment or final invoice. Why?
While we do our best to fulfill every order completely, inventory can occasionally change before your order is processed. If an item becomes unavailable or sells out, it will be removed from your shipment and final invoice. Since payment is collected at the time of shipment, you will not be charged for any unavailable items.
Can I modify or cancel after it has been placed?
We understand that plans can change. If you need to modify or cancel your order, please contact our customer support team as soon as possible.
Because orders are processed quickly to ensure timely shipping, we cannot guarantee that all change or cancellation requests can be accommodated once processing has begun. However, our team will always do our best to assist you whenever possible.
How do I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor status of your package.
Please note because if a vendor partners ships part of your order, you may receive more than one email/tracking number.
Shipping
What shipping methods do you offer?
Orders are shipped using the most economical and efficient shipping method available, typically UPS Ground unless otherwise requested. If your order requires freight shipping, our team will contact you directly to coordinate the details.
What are shipping times?
From our warehouse in Springfield, TN, we aim to ship packages within 1-2 days.
From vendor partners, shipping times may vary given order size and warehouse location. You may always reach out to us for an update.
Delivery times vary based on the carrier.
How much does shipping cost?
Shipping costs vary based on the unique nature of our business. Because fabric orders can differ greatly in size, weight, and packaging needs, each package is individually packed and weighed to ensure the most accurate shipping rate possible.
Do you ship internationally?
Yes, we do offer international shipping to many countries. Following checkout, you will be contacted to finalize shipping details.
Returns
What is your return policy?
Please inspect your order upon arrival and report any issues within 10 days of delivery. Due to the nature of fabric products, we’re unable to guarantee claims after this timeframe, as fabrics may be exposed to odors, environmental conditions, handling damage, or may no longer be available in inventory.
Our goal is always to make things right whenever possible. Depending on the situation, resolutions may include replacement product, partial refund, or a future order discount.
How do I initiate a return?
Email sales.department@choicefabrics.com to begin the return process. Please include your invoice number and any other pertinent information as to the reason for return.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, we will cover the return shipping costs.